The Association of Kenya Insurers (AKI) was established in 1987 as an independent non-profit making consultative and advisory body for insurance industry. AKI's Vision is to be the leader in championing insurance growth and excellence in Kenya and beyond. AKI’s Mission is to champion and enabling environment for its members and promote growth and provide excellence in the insurance industry.
AKI has 37 Motor Vehicle Insurance companies as their members and AKI Secretariat sets the processes and best practise standards for the Motor Vehicle Industry in Kenya.
One of the big challenges is while the Motor Vehicle Industry is growing its revenues, the profits are being adversely impacted due to fraudulent claims To address this challenge and with several other objectives in mind, AKI initiated the IMIDS project. The proposed solution, “IMIDS” must be secure, able to handle large volume of data, remain stable, allow use by multiple users concurrently and have auto-backup and recovery and restore features. The overall objectives of the project are as follows:
Technical Solution overview ➜ Solution involves ETL processes for large data handling, Data warehouse, Customizable business rules, workflows for fraud-watch alerts & secure API interfaces with several 3rd party systems.
SwiftAnt team’s role ➜ Coordinate with all member companies deliver the design own the end to end implementation, collaboration with all stakeholders for requirements gathering & work with KPMG for Quality and Risk Management. The biggest challenge is managing 37-member companies, which are separate legal entities (outside AKI) and still stay within the time constraints.
Project Constraint(s) ➜ Solution must be implemented in 6 months as fully operational system with its members. System must be designed for high availability, scalability and guaranteed data security.
Solution Approach ➜ After brainstorming, SwiftAnt team recommended below 2 design considerations and they proved to be quintessential success factors:
Client’s involvement ➜ The entire solution was presented as “UX Prototype”, in the first 4 weeks such that, client personnel do not have to go through textual descriptions to understand the to-be system. This led to effective involvement of the Client personnel. With agile development, Client was continually involved in the project & involved its members continually. The system integrations were delivered in agile manner.
Quality Results :
Timeline results : The project was delivered with 5 weeks delay even after 11 weeks of not a very conducive environment due to Kenyan elections and associated disturbances and additionally the year end vacation times. AKI and SwiftAnt teams coordinated very well during the 11 weeks of elections time.